Kaizen Infosource LLC

“The City of Millbrae hired Kaizen InfoSource in 2017 to assist with development of a Records and Information Management Program policy, update the City’s Retention Schedule – which was last updated in the 1980’s – and prepare an RFP for Electronic Content Management/Records Management Software and Implementation Services.  Over the past three years Kaizen has worked closely with City staff and we now have our City’s official records repository on Laserfiche, including a public portal for public access to records and electronic forms for staff and the public to use.  Kaizen InfoSource provided excellent support.  They acted as the liaison between the City, our electronic content vendor and our Laserfiche value added reseller (VAR).  They provided staff training and worked with different departments on implementation.  We could not have done this without them.”

Elena Suazo, City Clerk of The City of Millbrae

“As partners with Kaizen to provide RIM services to our clients, we find them to be professional, responsive and very capable of meeting our client’s information management challenges. As a result of Kaizen’s training for our sales and account management teams, our teams are more confident and productive.”

Mike Schwab, Executive Vice President, Business Development at Access Information Management

“I have found that when working with the Kaizen team, the customer’s perspective is always a focal point, and work gets done effectively and efficiently.”

Darrel Mervau, President, FileTrail Inc.