Kaizen Infosource LLC

Pilar McAdam, CRM, ERMm

Partner, Information Governance Services

Pilar C. McAdam is a Certified Records Manager with more than 30 years of experience working with business support processes, including records and information governance. At Kaizen, Pilar has worked with clients in both the public and private sectors, including municipalities, utilities, educational institutions, insurance companies and pharmaceutical organizations. Pilar has been a Manager of Business Intake & Records at Sheppard Mullin Richter & Hampton, LLP, Team Lead for the Records and Information Management Program at The Boeing Company, and Corporate Records Manager for Hughes Electronics. Pilar’s experience includes policy and procedure development, retention scheduling, business process analysis, and coordination of training and compliance programs. Pilar has served multiple terms as president of the Greater Los Angeles chapter of ARMA International, four years as a trustee on the board of the ARMA International Educational Foundation, and four years as a region coordinator for the ARMA Pacific region.